General
Fair gift cards (later reilutlahjakortit.fi) are committed to protecting the privacy of their customers and offer the opportunity to influence the processing of data. With this privacy policy, we inform our customers about the processing of their personal data. The customer must accept the terms of this privacy policy in order to use reilutlahjakortit.fi services.
The data we collect can be divided into information provided by the user, detected from the use of online services, and data derived from analytics.
We use information to:
- To deliver an easy-to-use and secure service.
- To provide a good customer experience.
- To improve product recommendations and marketing.
- For the development of customer service and e-commerce.
Controller and its contact details
The controller of the personal data processed is:
Zataz Oy (Business ID: 2561647-7)
Postal address: c/o Podikoti, Korkeavuorenkatu 41a 2a, 00130 Helsinki
You can ask more about data protection and the processing of personal data by e-mail:
info@reilutlahjakortit.fi
What information can be collected about me?
- Information provided by the user or identifying a person:
- Identification information, such as name.
- Contact information, such as address, email address, and phone number.
- Payment information, including credit agreements and other billing information.
- Data observed from the use of services and derived from analytics:
- Purchase history, e.g. ordered products and their price information.
- Delivery information, such as the selected delivery method and delivery address.
- Product reviews.
- Online store usage and browsing data as well as terminal device identification data.
- Information and identifiers used for product recommendations and other targeted content.
Providing identification, contact and payment information is mandatory when purchasing reilutlahjakortit.fi online store via the Internet.
The source of personal data is the user himself.
What is my personal data used for?
Personal data is used for:
- To maintain customer relationships.
- For the delivery, processing and archiving of orders.
- to develop the operations and services of Reilutlahjakortit.fi.
- To improve the customer experience.
- For analytics and statistical purposes.
- To produce more personalized targeted content and marketing.
- To prevent abuse.
- To provide better customer service.
The data is processed based on the customer relationship between the customer and Reilutlahjakortit.fi, the agreement, the use of the website, the customer's separate express consent or legal obligations.
How is my data stored and protected?
All personal data is protected against unauthorised access and accidental or unlawful destruction, alteration, disclosure, transfer or other unlawful processing.
Reilutlahjakortit.fi stores customer data in Finland. Servers are protected against data breaches and denial-of-service attacks.
In the processing of personal data and in technical solutions, we follow good data protection practices, e.g. data consolidation, minimisation, pseudonymization, anonymization and encryption. The requirements of the EU General Data Protection Regulation applicable from 25.5.2018 onwards have been taken into account in the processing of personal data.
All access to personal data is controlled in accordance with good practices.
Who processes my personal data?
Customer data can only be accessed by raivoomo.fi of the online store's own employees, the webmaster of the online store. Our staff is trained to use data safely and ethically. Each of our staff sees customer data only to the extent that it is necessary for the performance of their duties.
We use trusted contractual partners, which allows information to be transferred to a third party. The agreements with all partners take into account the requirements set by the EU's General Data Protection Regulation and other legislation.
Company responsible for data processing:
Zataz Oy (Business ID: 2561647-7)
Postal address: c/o Podikoti, Korkeavuorenkatu 41a 2a, 00130 Helsinki
How long will my data be stored?
We will only retain your personal information for the time necessary to fulfill the purposes described in this statement. In addition, some data may be retained for a longer period of time to the extent necessary to carry out obligations imposed by law, such as responsibilities for accounting and consumer sales, and to demonstrate their proper implementation.
At the customer's request, personal data concerning him or her may be deleted or anonymized in our systems. The deletion and anonymization process is irreversible and we cannot recover deleted customer accounts.
For some data, legislation imposes obligations on the longer-term storage of data, e.g. for the following purposes:
- The Accounting Act defines longer storage periods for data regardless of whether the material contains personal data or not.
- Fulfillment of responsibilities for consumer sales.
- The log data of the systems is collected and stored as required by law in order to provide a legal and secure online store to our customers.
- Taking adequate backups of the store's databases and systems to secure data, correct error situations and ensure data security and continuity.
What rights do I have?
As a customer, you have the right to:
- To have access to personal data about you, including the right to receive a copy of your personal data.
- Request the rectification or erasure of personal data concerning you.
- Under certain conditions, request the restriction of processing or object to the processing of personal data.
In addition, if the processing is based on separate consent, you have the right to withdraw your consent at any time. Please note that this does not affect the lawfulness of data processing carried out prior to the withdrawal of consent.
You can make a request to exercise your rights by contacting our customer service. The request must be sufficiently specific so that our customer service can verify your identity. We will notify you if we are unable to comply with your request in any respect, such as deleting any data that we have a legal obligation to retain (for example, lending information) or a right to retain it.
If you notice that the processing is deficient or unlawful, you have the right to lodge a complaint with the data protection authority.
How do I get the information about myself stored in the system?
You can request the information stored in reilutlahjakortti.fi's systems for yourself by contacting us by e-mail: info@reilutlahjakortit.fi
How can I influence the use of my data?
Reilutlahjakortit.fi is committed to providing its customers with opportunities to influence the processing of their data.
You can decide on the marketing targeted at you, value-added services and whether or not to receive various marketing messages. We are constantly developing our service, so functions can be added, changed or removed.
The customer can also terminate their customer account at any time and ask Raivoomo.fi to delete their own data by contacting our customer service: info@reilutlahjakortit.fi
N.B! In some cases, not all data can be deleted and legislation may require that some of the information related to the customer be retained.
Will my personal data be disclosed to third parties?
We may disclose some necessary information to third parties to guarantee delivery and for marketing purposes. Your information is also transmitted to the party granting the credit in connection with the credit decision.
We also use customer data with third parties for analytics and personalization purposes. The data used for analytics and personalisation purposes is anonymized or pseudonymised whenever possible. Only we can associate the pseudonymised information used with your name.
If necessary, we also disclose data to the authorities. We also always inform the customer of requests for information, if this is permitted by law.
We pass on information to the following third parties:
- Analytics and statistics partners.
- For product recommendation and personalization partners.
- Email marketing partners, if the customer has allowed a weekly newsletter, communications based on browsing history, or product review requests.
- SMS partner when SMS sending is allowed.
- To the carrier, if the chosen delivery method is transport to the pick-up point, to the nearest post office or to the destination.
- To the payment intermediary when paying with a debit card.
- To the credit issuer, when the customer chooses the credit company's invoice or installment payment method as the payment method.
- To customs, when buying products tax-free.
- To the debt collection company, when invoices are due and when moving on to debt collection.
Reilutlahjakortit.fi ensures a high level of data security and protection when transferring and processing data in accordance with the EU General Data Protection Regulation. The means of verifying the level of data processing by third parties are standard contractual clauses approved by the European Commission, data protection regulations that are binding on the Group (BCR), the EU-US Privacy Shield agreement or other approved means under the General Data Protection Regulation.
The customer may limit the disclosure of data for marketing and analytics purposes.
Do the store's pages use cookies and what are they?
Reilutlahjakortit.fi uses cookies and other similar technologies, such as the browser's local storage. Cookies are small text files between the terminal device's browser and the server. Cookies and other identifiers have a defined expiration date, after which the browser removes the identifier. We use these technologies to implement functionality, personalization, and analytics and marketing targeting.
Functional cookies and local storage are used, for example, to identify the customer, maintain login, estimate delivery times and store cart functions. For these functions, the use of cookies and local storage and acceptance of their use is mandatory. The functional cookies set by the server and the local storage variables remain in the browser for 15 min-1 months, unless they are separately deleted from the browser settings. Visiting the site resets cookies and local storage variables when the browser allows it.
The data used for analytics and marketing targeting is anonymized whenever possible. Otherwise, we treat the data as personal to the extent that the identifier contains targeted information about the customer, such as an IP address. Tags that are associated with the customer in some way are also treated as personal information. The validity period of the identifiers used for analytics and marketing targeting is 30 s-24 months.
We use Google Analytics for analytics related to the use of our website, popular products, trends and sales, among other things. The information sent to Google is anonymized. Learn more about how Google Analytics data is handled.
Can this privacy policy be changed?
Due to the development of services and changes in legislation, we reserve the right to change the privacy policy. Significant changes to the privacy policy will be notified to registered customers in connection with the update of the terms and conditions.
Who can I contact
You can contact us with questions related to privacy, data processing and privacy policy by e-mail:
info@reilutlahjakortit.fi